In early 2010, I started working as a Technical Advisor at IPG The Netherlands. The call center scene was quite new to me, but I was immediately fascinated by it. 18 months later, I became Supervisor In this position, I was much more concerned with optimizing the desk and making timetables. It’s crucial that the number of employees meets the call demand of our clients. It was challenging for me to forecast and to meet the needs. When I got the chance to do this full time for the whole organisation, I took this opportunity with both hands. It’s a varied job where I can use all my energy.