Services
Full-range and full-channel contact center
IPG The Netherlands covers the full range of contact center services. The right combination of people and technology enables us to bring each project to a successful conclusion.
Moreover, we engage with your customers through all communication channels: chat, e-mail, social media, phone, text messages and self-service.
The actual setup depends on the project and the company. We create unique solutions for unique customers.
Partner up with IPG The Netherlands for:
- Customer care: advising, order intake & follow-up, helpdesk, dispatching, collection services
- Customer retention & satisfaction: keeping customers happy with service calls, claims processing, satisfaction surveys, welcome and nursing calls
- Staffing Solutions: your services at your location, with our people, vision, training and coaching
- Customer selection: market research, lead generation, database enrichment
- Inbound & outbound sales: selling to existing and new customers , cross-selling, up-selling and loyalty
- Scheduling appointments
- Crisis management
About IPG The Netherlands
Call center IPG The Netherlands offers a well-established expertise in providing telephone, e-mail and web chat support to a wide range of industries. IPG The Netherlands takes care of the traditional channels (telephone and e-mail), but also the new ways to get in touch with your customers (web chat, remote support and web care), including social media
IPG The Netherlands specialises in knowledge-intensive services. For instance, IPG is the best choice for the customer services of Internet Service Providers.
