IPG The Netherlands delivers specialized services to important financial institutions, among which commercial banks and insurers.
We offer multi-channel customer care and sales support services for different financial products, among which credit cards and insurance products. The services we offer for insurers comprise customer service, customer retention, telesales and up- & cross-selling.
Today, online banking and self-service banking via the web and mobile applications are the latest jargon. Because of this, many of our customers within the financial industry can only build a direct relationship with their virtual clients through the contact center. And this relation is, with the contemporary client who does not remain loyal to one brand, of fundamental importance.
Attracting new customers and extending existing customers with an optimal service and recommending new products, will after all remain a challenge, also in the future.
What does IPG do for Petplan ?
IPG The Netherlands calls Petplan customers that got a 1-month free pet insurance offered by their vet. At the end of this free trial period, we offer them the possibility to continue to benefit from this insurance, with a wide range of options and price levels.